Childline is the national listening service for children and young people in Ireland, and is a confidential service run by the ISPCC, by telephone, text and online. Childline answers over 310,000 contacts every year by phone, text and web chat. Childline is one of the ISPCC’s suite of services for children and is open 365 days a year. Our volunteers come from all walks of life, and receive significant training in active listening to equip them to listen to, support and empower children.
All calls are free to the child and the cost of all telephone calls is funded by Vodafone, through a long-term partnership agreement with ISPCC Childline. Texts are free to the user on every network, and the Childline.ie chat service is free.
About this role:
- To support the Childline service in all it’s operational and strategic aims.
- To provide a listening service to children and young people that is non-judgmental and non-problem centred in focus.
- To ensure that all children are treated with respect and dignity
- To provide a listening service that is accessible to children.
- To prevent child abuse and to protect children through empowerment.
- To act at all times in accordance with ISPCC policy guidelines and to take immediate appropriate action if a child is at risk.
- To ensure maximum accessibility to the Childline service for all children by answering calls in a timely and efficient manner.
- To ensure that all administration systems are maintained and good record keeping practices are in place.
- To provide a service to children and young people that they can use in whatever capacity they feel is appropriate.
- To be flexible by carrying out duties as requested by the society such as administration tasks or duties that involve, the support and development of volunteers.
- To be involved where possible in the Society’s campaigning, lobbying, training and research, public education and fundraising initiatives.